Customer Support

If you have specific questions about the program, please review the FAQ. Many common questions are answered there.

Enroll	Enroll online, or… Call customer support: 1-833-926-1207, or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Opt up to Worcester 100% Green or return to the Worcester Standard Green offering	Change your option online or… Call customer support: 1-833-926-1207 or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Opt out	Opt out online or… Call customer support: 1-833-926-1207 or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Submit your tax-exemption documentation	Tax-exempt organizations must submit valid tax-exemption documentation to each program supplier to maintain their tax-exempt status in the Worcester Community Choice Electricity Aggregation program. Information about where to submit your documentation is available here.

If you do not see your answer in the FAQ, please feel free to contact the City’s program consultants by email, phone, or using the form below:

Email: support@worcestercommunitychoice.com
Phone: 1-833-926-1207