Frequently Asked Questions

Have a question about the program and how it will impact you? See below for a list of frequently asked questions and answers. Also, check out the links in the Learn More box to the right.

If you still don’t see what you’re looking for, please feel free to contact Westborough’s program consultants for customer support.

General program information

What is the Westborough Power Choice program?

The program is a municipal electricity aggregation, which is a form of group purchasing in which a city or town arranges electricity supply on behalf of its citizens. Aggregation is allowed by Massachusetts law and is growing in popularity.

The term aggregation is used because all of Westborough’s electrical load is combined, or aggregated, and given to the same electricity supplier. This allows Westborough to get the best price possible from that electricity supplier.

Westborough has chosen Dynegy as the current electricity supplier for the community. The Town used a competitive bidding process to select Dynegy and make sure that you get the best price possible for your electricity supply.

Someone came to my door/called me about an electricity program. Do they represent National Grid or Westborough's program?

If you receive a personal call or visit about your electricity, that person does not represent the Town of Westborough, National Grid, or the Westborough Power Choice program. Neither National Grid nor the Town is knocking on doors or making individual sales phone calls. Westborough sends a single letter to residents and businesses eligible for automatic enrollment with detailed program information. That letter includes the Town seal in the header and Town Manager Kristi Williams name at the end.

If you receive a call or a visit from someone who wants to discuss your electricity, here are three things to keep in mind:

  • The person you are speaking with is not associated with National Grid, the Town of Westborough, or Westborough Power Choice.
  • You should treat your National Grid account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
  • You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.

If you feel a sales person has fraudulently identified themselves as working for National Grid or the Town of Westborough, please report it to the Department of Public Utilities Consumer Division 617-737-2836, or DPUConsumer.Complaints@state.ma.us.

How do I benefit from the program?

You benefit in three ways:

Potential savings: The program price has the potential to be lower than National Grid’s Basic Service price. However, savings cannot be guaranteed. The program price is fixed for a long period of time, but National Grid’s Basic Service price changes every 6 months for residential and commercial customers and every 3 months for industrial customers. Future prices are not known. There will likely be months when the program price is higher than the National Grid price.

Choice: The program gives you three alternatives to National Grid’s electricity supply.

  • Standard plan: All program participants will be automatically enrolled in this standard offering unless they choose one of the two options. The Standard plan includes an additional 20% renewable electricity (MA Class I RECs), over and above the state minimum amount, for a total of 36% in 2020, 38% in 2021, 40% in 2022, and 42% in 2023.
  • 100% Green plan: This option allows you to make your electricity 100% renewable, and all electricity is from renewable energy projects in New England (100% MA Class I RECs).
  • Budget plan: Like National Grid’s Basic Service, this option includes just the minimum amount of renewable energy required by state law,

Predictability: Your electricity supply price will change in November 2020. The new prices will then be in effect until November 2023. Additionally, all program terms are public, and there are no hidden costs.

How long will the program last? What will happen after November 2023?

When Westborough’s contract with Dynegy ends in 2023, the Town can establish a new electricity supply contract or end the program.

  • If Westborough signs a new contract, all active program participants will be automatically enrolled in the new contract.
  • If Westborough chooses instead to end the program, all active program participants will be automatically returned to National Grid’s Basic Service.

In either case, Westborough will make an announcement, and the transition will be seamless for program participants.

Who do I call if my power goes out?

Call National Grid if your power goes out, as always.

National Grid will continue to read meters, maintain distribution and transmission lines, and provide customer service.

National Grid’s customer service number is 1-800-465-1212.

If I join Westborough Power Choice, am I still eligible to receive net metering credits from my solar panels?

Yes. Net metering will work in the same way as before you joined the program. Your net metering credits will continue to appear on your National Grid bill and will continue to be calculated based on National Grid’s Basic Service price.

Electricity supply and electricity suppliers

What is electricity supply?

Electricity service has two parts: supply and delivery. Supply refers to the electricity itself. Delivery is the process of bringing that electricity to you over the wires.

With National Grid Basic Service, National Grid chooses your electricity supplier and delivers the electricity to you. With this program, National Grid will continue to deliver your electricity, but Westborough chooses its own supplier.

Who is the current electricity supplier?

Dynegy is the electricity supplier for Westborough Power Choice through November 2023.

What is a competitive electricity supplier?

A competitive supplier is NOT your utility. A competitive supplier is a company licensed by the Department of Public Utilities to purchase electricity and related services from the wholesale electricity markets for resale to retail customers. Typically, a residential customer who buys electricity from a competitive supplier will see the charge as a line item on their electric utility bill.

Price, savings, and billing

What will my electricity supply price be as a participant in Westborough Power Choice?

Current program prices are available on the Your Options page.

Are savings guaranteed?

No. National Grid’s Basic Service prices change every 6 months for residential and commercial customers and every 3 months for industrial customers. Future prices are not known. As a result, savings cannot be guaranteed.

What will change on my National Grid electricity bill if I participate?

The program will impact only the supply services portion of your National Grid electricity bill. The delivery services portion of your National Grid bill will not be impacted by this program.

You will see two changes on your National Grid electric bill beginning with the month after your enrollment in the program:

  • Your electricity supply price will change to the Westborough Power Choice program price.
  • You will see Dynegy listed instead of Basic Service on the supply services portion of your bill.

Otherwise:

  • Your bill will continue to come from National Grid.
  • You will continue to send bill payments to National Grid.
  • You will continue to call National Grid if your power goes out.

If you are on a budget plan or are eligible for a low-income delivery rate or fuel assistance, you continue to receive those benefits as a participant in Westborough Power Choice.

Will I receive a second electricity bill?

No. National Grid will continue to bill you for your electricity, and this is the only electricity bill you will receive as a participant in Westborough Power Choice.

I am currently under National Grid's budget billing and/or eligible for a low-income rate. Will this change?

No. You will continue to receive those benefits as a participant in Westborough Power Choice.

Participation

Who is eligible to participate in Westborough Power Choice?

All electricity customers within the geographic boundaries of Westborough are eligible to join the program. New electricity customers in Westborough will be automatically enrolled a few months after opening their account.

How do I participate in Westborough Power Choice?

If you are a new resident in Westborough or have opened a new National Grid electricity account, you will receive a notification about the program by mail. If you wish to participate, you need to do nothing. You will be automatically enrolled if you do not opt out.

If you have signed an electricity supply contract with another electricity supplier, you will not be automatically enrolled. However, you are welcome to join the program. To join, enroll online or contact customer support at 1-844-483-5004 and ask to join. We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

What if I am with another electricity supplier, but I want to participate in Westborough Power Choice?

If you have signed an electricity supply contract with another supplier, you are welcome to join the program.

To enroll, you may enroll online or contact customer support at 1-844-483-5004 and ask to join.

We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

How do I choose the 100% Green plan or the Budget plan?

To choose the 100% Green plan or the Budget plan, complete the online form or call customer support at 1-844-483-5004.

What if I don't want to participate in Westborough Power Choice?

You may choose not to participate. This is called opting out. You may opt out at any time. There is no penalty for opting out. If you choose to opt out, you will be returned to National Grid’s Basic Service.

You have three ways to opt out of the program:

1. Sign and return the reply card that you received in the mail, if you received a program notification letter. You must postmark your response within 30 days of the date on the letter in order to be opted out of the program before being enrolled.

2. Call customer support at 1-844-483-5004 and tell them you want to opt out of the Westborough Power Choice program. You may do this at any time after receiving the program notification letter and/or at any time after participating in the program.

3. Opt out online. You may do this at any time after receiving the program notification letter and/or at any time after participating in the program.

National Grid

Will National Grid provide me with a lower quality of service if I participate in Westborough Power Choice?

No. National Grid’s quality of service will not be affected by your participation in the program. National Grid does not profit from the supply charges on your electric bill. They make their profit from delivery charges. As a result, they have no preference whether they are your supplier or Westborough chooses a different supplier for you.

Is my electric utility changing? Does Westborough Power Choice replace National Grid?

No. Westborough Power Choice does not replace National Grid. National Grid will still be your electricity utility, and your primary relationship for electricity will continue to be with National Grid:

  1. Your electricity bill will continue to come from National Grid.
  2. You will continue to send bill payments to National Grid.
  3. You will continue to call National Grid if your power goes out.
  4. If you are eligible for a low-income delivery rate or fuel assistance, you will continue to receive those benefits.