Frequently Asked Questions

Have a question about the program and how it will impact you? See below for a list of frequently asked questions and answers. Also, check out the links in the Learn More box to the right.

If you still don’t see what you’re looking for, please feel free to contact Webster’s program consultants for customer support.

General program information

What is the Webster PowerUp program?

The program is an electricity aggregation, a form of group purchasing in which the Town uses the bulk buying power of the entire community to negotiate a price for the supply services portion of your National Grid electricity bill.

Under the program, National Grid will continue to deliver your electricity, but National Grid will no longer be your electricity supplier. Instead Webster will choose its own electricity supplier. National Grid will use the Webster PowerUp price to calculate the supply services portion of your bill instead of their own Basic Service price.

Webster has signed a contract with Dynegy to supply electricity from November 2020 – November 2023.

Someone came to my door/called me about an electricity program. Do they represent National Grid or Webster PowerUp?

If you receive a personal call or visit about your electricity, that person does not represent the Town of Webster, National Grid, or the Webster PowerUp program. Neither National Grid nor the Town is knocking on doors or making individual sales phone calls. Webster sends a single letter to residents and businesses eligible for automatic enrollment with detailed program information. That letter includes the Town seal in the header and Town Manager Doug Willardson’s name at the end.

If you receive a call or a visit from someone who wants to discuss your electricity, here are three things to keep in mind:

  • The person you are speaking with is not associated with National Grid, the Town of Webster, or Webster PowerUp.
  • You should treat your National Grid account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
  • You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.

If you feel a sales person has fraudulently identified themselves as working for National Grid or the Town of Webster, please report it to the Department of Public Utilities Consumer Division 617-737-2836, or DPUConsumer.Complaints@state.ma.us.

How do I benefit from participating in Webster PowerUp?

Webster PowerUp is an alternative to National Grid’s Basic Service and to other electricity supply offers, but without high pressure or fees. Webster PowerUp offers:

  • Choices: Two alternatives to National Grid’s Basic Service, including an option to choose 100% renewable electricity
  • Long-term prices: Webster PowerUp prices are fixed until November 2023. National Grid’s Basic Service prices change every 6 months for residential and commercial customers and every 3 months for industrial customers. Other electricity offers may include a low introductory price that later rises.
  • Consumer protections: You can leave Webster PowerUp anytime with no penalty or fee, and the program includes no hidden fees.
  • Potential savings: Webster PowerUp offers the potential to save when compared with the average of National Grid’s prices. However, because future National Grid prices are not known, savings cannot be guaranteed.
How long will the program last? What will happen after November 2023?

Webster’s contract with Dynegy will be in effect until November 2023 meter reads. At that point, Webster can establish a new electricity supply contract or end the program.

  • If Webster signs a new contract, all active program participants will be automatically enrolled in the new contract.
  • If Webster chooses instead to end the program, all active program participants will be automatically returned to National Grid’s Basic Service.

In either case, Webster will make an announcement, and the transition will be seamless for program participants.

Who do I call if my power goes out?

Webster PowerUp does not replace National Grid as your electric utility.

Call National Grid if your power goes out, as always.

National Grid will continue to read meters, maintain distribution and transmission lines, and provide customer service.

National Grid’s customer service number is 1-800-465-1212.

 

If I participate in Webster PowerUp, can I still receive net metering credits from my solar panels on my National Grid electricity bill?

Yes. Net metering will work in the same way as before you joined the program. Your net metering credits will continue to appear on your National Grid bill and will continue to be calculated based on National Grid’s Basic Service price.

My account is tax exempt. What should I do?

Tax exempt accounts that wish to maintain their tax exempt status in Webster PowerUp must submit tax exemption documentation to the program’s electricity supplier.

You may have submitted tax exemption documentation to National Grid already, but National Grid does not share this documentation with the program’s electricity supplier. It is the customer’s responsibility to submit this documentation.

Tax exemption documentation must be submitted each time the program’s electricity supplier changes.

Learn where to submit your tax exemption documentation and find links to download forms.

Electricity supply and electricity suppliers

What is electricity supply?

Electricity service has two parts: supply and delivery. Supply refers to the electricity itself. Delivery is the process of bringing that electricity to you over the wires.

With National Grid Basic Service, National Grid chooses your electricity supplier and delivers the electricity to you. With Webster PowerUp, National Grid continues to deliver your electricity, but Webster chooses its own supplier.

Who is the current electricity supplier?

Through November 2020, the electricity supplier for Webster PowerUp is First Point Power. Beginning in November 2020, the Webster PowerUp electricity supplier will change to Dynegy. Dynegy will remain the Webster PowerUp supplier until 2023.

You will see First Point Power listed on your National Grid electricity bill as your electricity supplier until your December bill. Beginning in December 2020, you will see Dynegy listed on your bill as your electricity supplier.

What is a competitive electricity supplier?

A competitive electricity supplier like Dynegy is NOT your utility. A competitive electricity supplier is a company licensed by the Department of Public Utilities to purchase electricity and related services from the wholesale electricity markets for resale to retail customers. If you sign a contract with a competitive electricity supplier, National Grid uses your contract price, or your Town’s contract price, to calculate the supply services portion of your electricity bill instead of their own Basic Service price.

Price, savings, and billing

What will my electricity supply price be as a participant in Webster PowerUp?

Current prices are available on the Your Options page.

Are savings guaranteed?

No. National Grid’s Basic Service prices change every 6 months for residential and commercial customers and every 3 months for industrial customers. Future prices are not known. As a result, savings cannot be guaranteed.

What will change on my National Grid bill if I participate in Webster PowerUp?

The program will impact only the supply services portion of your National Grid electricity bill. The delivery services portion of your National Grid bill will not be impacted by this program.

You will see two changes on your National Grid electric bill beginning with the month after your enrollment in the program:

  • National Grid will use the Webster PowerUp price to calculate the supply services portion of your bill.
  • Dynegy will be listed as your electricity supplier.

Otherwise:

  • Your bill will continue to come from National Grid.
  • You will continue to send bill payments to National Grid.
  • You will continue to call National Grid if your power goes out.

If you are on a budget plan or are eligible for a low-income delivery rate or fuel assistance, you continue to receive those benefits as a participant in Webster PowerUp.

Will I receive a second electricity bill if I participate in Webster PowerUp?

No. National Grid will continue to bill you for your electricity, and this is the only electricity bill you will receive as a participant in Webster PowerUp.

I am currently under National Grid's budget billing and/or eligible for a low-income rate. Will this change?

No. You will continue to receive those benefits as a participant in Webster PowerUp.

Participation

Who is eligible to participate in Webster PowerUp?

All electricity customers within the geographic boundaries of Webster are eligible to join the program. New electricity customers in Webster will be automatically enrolled a few months after opening their account.

How do I participate in Webster PowerUp?

If you are a new resident in Webster or have opened a new National Grid electricity account, you will receive a notification about the program by mail a few months after opening your account. If you wish to participate, you need to do nothing. You will be automatically enrolled if you do not opt out.

If you have signed an electricity supply contract with another electricity supplier, you will not be automatically enrolled. However, you are welcome to join the program. To join, enroll online or contact customer support and ask to join. We recommend that you carefully check the terms and conditions of your supplier agreement. You may be charged an early termination fee if you leave your current contract.

What if I am with another electricity supplier, but I want to enroll in Webster PowerUp?

If you have signed an electricity supply contract with another supplier, you are welcome to join the program.

To enroll, you may enroll online or contact customer support.

We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted. You may be charged an early termination fee.

How do I choose PowerUp Green and receive 100% renewable electricity?

To choose the PowerUp Green and receive 100% renewable electricity, complete the online form or contact customer support.

I don't want to participate in Webster PowerUp. What should I do?

You may choose not to participate. This is called opting out. You may opt out at any time. There is no penalty for opting out. If you choose to opt out, you will be returned to National Grid’s Basic Service.

If you received a program notification letter in the mail, sign and return the reply card that you receive with the letter. You must postmark your response within 30 days of the date on the letter in order to be opted out of the program before being enrolled.

You may also opt out online or by contacting customer support with Webster’s program consultants.

Why does the program use an automatic enrollment model?

The automatic enrollment model is the state law for municipal electricity aggregation programs like Webster PowerUp. Webster did not have a choice with the model.

However, participation is not required, and you may opt out to prevent enrollment or anytime after enrollment with no penalty or fee.

National Grid

Will National Grid provide me with a lower quality of service if I participate in Webster PowerUp?

No. National Grid’s quality of service will not be affected by your participation in the program. National Grid does not profit from the supply charges on your electric bill. They make their profit from delivery charges. As a result, they have no preference whether they are your supplier or Webster chooses a different supplier for you.

Is my electric utility changing? Does Webster PowerUp replace National Grid?

No. Webster PowerUp does not replace National Grid. National Grid will still be your electricity utility, and your primary relationship for electricity will continue to be with National Grid:

  1. Your electricity bill will continue to come from National Grid.
  2. You will continue to send bill payments to National Grid.
  3. You will continue to call National Grid if your power goes out.
  4. If you are eligible for a low-income rate or fuel assistance, you will continue to receive those benefits.