Frequently Asked Questions

What is the Swampscott Community Power program?

National Grid is responsible for electricity delivery in Swampscott. In addition, National Grid typically chooses your electricity supplier and passes the cost of the electricity itself, known as electricity supply, along to you. This is called Basic Service.

The Swampscott Community Power program is an alternative to Basic Service called electricity aggregation. Electricity aggregation is a form of group purchasing in which a town selects an electricity supplier on behalf of its residents and businesses. The goal is to negotiate the best price possible for everyone for the electricity supply portion of their electric bill.

With Swampscott Community Power, National Grid delivers electricity to Swampscott, but Swampscott chooses its own electricity supplier through a public RFP process.

What will my electricity supply price be?

Your price depends on which program option you participate in. The program offers three options:

  • Standard Green includes 100% green energy. National Grid Basic Service customers are automatically enrolled in Standard Green unless they choose a different option or opt out.
  • New England Green includes 100% green energy plus a focus on local renewable energy. Specifically, it includes 20% from New England renewable energy projects, in addition to the minimum required by Massachusetts law.
  • Basic meets minimum Massachusetts renewable energy requirements, like National Grid Basic Service.

See the Options & Pricing page for current program prices.

How long will the program last?

The aggregation will last as long as Swampscott wishes it to. The individual contracts that Swampscott signs with electricity suppliers are of varying lengths. When the current contract ends, Swampscott can establish a new contract for electricity supply, or it can end the program and return participants to National Grid Basic Service.

What changes with this program?

After program enrollment, you will see two changes on your National Grid electric bill:

  • Your electricity supply price will change to the program price.
  • You will see the City’s supplier listed instead of Basic Service on the Supplier Services portion of your bill.

Everything else will remain the same. You will receive your bill from National Grid, you will pay National Grid, and you will call National Grid when your power goes out.

Who is eligible to participate?

All metered electricity customers within the geographic boundaries of Swampscott are eligible to participate. All National Grid Basic Service customers are automatically enrolled shortly after they establish an electricity account with National Grid, unless they choose to opt out of the program.

What if the program price falls below the National Grid Basic Service price?

National Grid Basic Service prices change every 6 months for residential and commercial accounts and every 3 months for industrial accounts. Future prices are not known. As a result, it is likely that for some months, the Basic Service price will fall below the program price, and savings compared to National Grid’s Basic Service price cannot be guaranteed.

You are free to opt out of the program at any time and return to Basic Service with no fee or penalty.

I have signed my own contract with an electricity supplier. Will I be enrolled in the program?

If you have already signed a contract with an electricity supplier before being enrolled in the program, you will not automatically be enrolled in Swampscott Community Power.

However, you are welcome to participate.

If you would like to participate, we recommend that you first check the terms of your existing electricity supply contract. Many include minimum enrollment periods and early termination fees. After checking, if you wish to join the program, call Agera Energy at 1-855-973-2788 and ask to join.

Do I have to participate?

No. You may choose not to participate. This is called opting out. There is no penalty for opting out. You may do so at any time. If you opt out, you will continue with or be returned to National Grid Basic Service.

You may opt out at any time by calling Agera Energy at 1-855-973-2788 or by opting out online.

Someone came to my door/called me about an electricity program? Is that the Town program?
Swampscott is not knocking on doors or making individual sales phone calls for the Community Power program. Eligible customers will be automatically enrolled.

If you receive a call, here are three things to keep in mind:

  • The company you are speaking with is not associated with Swampscott’s Community Power program.
  • You should treat your National Grid account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
  • You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.
The Town has worked carefully to ensure that the Community Power program provides a trustworthy, transparent alternative to the other offers in the marketplace. The program has no hidden costs or contract requirements. The rate is fixed effective July 2017 until July 2019. You may leave, or opt out, at any time. And there are no fees or penalties for opting out.
Who do I call when the power goes out?

Call National Grid if your power goes out. National Grid will deliver your electricity and maintain the poles and wires.

Will I receive a second bill?

No. National Grid will bill you for your electricity. This is the only electricity bill you will receive as a participant in Swampscott Community Power.

Will I receive a lower quality of service if I participate in this program?

No. National Grid’s quality of service to you will be unaffected by your participation in Swampscott Community Power. The reason is because National Grid does not profit from the supply charges on your electric bill. They pass the electricity supply charges along to you with no markup. They make their profit from the distribution charges. As a result, they have no preference whether they are your supplier or Swampscott chooses a supplier for you.

I am currently under National Grid budget billing/eligible for the low-income delivery rate. Will this change?

If you participate in budget billing or are eligible for any discounts from National Grid, those will be unaffected by your participation in Swampscott Community Power.

I have solar panels on my property. If I join the program, will I continue to receive net metering credits?

Yes. Net metering will work the same way if you participate in the program. Your net metering credits from your solar panels will continue to appear on your National Grid bill and will continue to be calculated based on National Grid’s Basic Service price.