Customer Support

PLEASE NOTE: The program is in transition between electricity suppliers. If your electricity account is currently active in the program, you do not need to take any action. Your account will be automatically enrolled into the new contract with with the new electricity supplier, once it takes effect in July. An announcement about the new contract will be coming soon.

Because of the program transition, Agera Energy is no longer able to accept enrollment requests or requests to change from one program option to another. If you wish you enroll in the program or change your current program option, please contact the new electricity supplier, Direct Energy, at 1-866-968-8065. 

Enroll Call the Direct Energy at 1-866-968-8065.
Change your program option Submit your request to change your program online or call Direct Energy at 1-866-968-8065.
Opt out Opt out online or call Direct Energy at 1-866-968-8065.
Submit your tax exemption documentation Tax-exempt organizations must submit valid tax-exemption documentation to each program supplier to maintain their tax-exempt status in the Swampscott Community Power program. Information about where to submit your documentation is available here.

If you have questions about the program or you need help talking to the electricity supplier, please contact customer support with the town’s consultants:

Phone: 1-844-483-5004

Or complete the form below:

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