Customer Support

PLEASE NOTE: The program is in transition between electricity suppliers. If your electricity account is currently active in the program, you do not need to take any action. Your account will be automatically enrolled into the new contract with Dynegy. If you wish to enroll in the program or change your program option, your request will take effect with your June meter read, when the contract with Dynegy begins.

Enroll Call Dynegy directly at 1-866-220-5696, call the City’s program consultants at 1-844-483-5004, or submit your request using the form below.
Change your program option Call Dynegy directly 1-866-220-5696, call the City’s program consultants at 1-844-483-5004, or submit your request to change your program online.
Opt out Opt out online or call customer support with the City’s program consultants at 1-844-483-5004.
Submit your tax exemption documentation Tax-exempt organizations must submit valid tax-exemption documentation to each program supplier to maintain their tax-exempt status in the Salem PowerChoice program. Information about where to submit your documentation is available here.

Other questions

If you have questions of any kind about the program or you need help talking to the electricity supplier, please contact the City’s consultants:

Email: salem@masspowerchoice.com
Phone: 1-844-483-5004

Or complete the form below:

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