Opt Out

You may choose not to participate in the program. This is called opting out. There is no penalty for opting out, and you may opt out at any time. If you choose to opt out, you will be switched back to Eversource’s Basic Service for your electricity supply.

For any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.

Please use the form below to opt out of the program. As an alternative, you may contact customer support with the Town’s program consultants.

Be sure to use the name on the account and the account service address as they appear on the bill when completing the form. 


Combined Form 2024 v2 (July)
Please enter 11-digit account number with no spaces, dashes, letters, or other characters.
Please enter 10-digit account number with no spaces, dashes, letters, or other characters.

Your name key is listed on your National Grid bill, but it is not labelled. To find it, 1) look in the blue left column of your bill, 2) locate the Enrollment Information section, and 3) find the word "Cycle." Your name key is listed after your cycle number in capital letters. Your name key is typically the first 4 letters of the last name on a residential account, or the first 4 characters, including spaces, of the name on a commercial account. Find your name key

Your name key can be found on the second page of your Eversource bill, directly beneath your account number. Your name key is typically the first 4 letters of the last name on a residential account, or the first 4 characters, including spaces, of the name on a commercial account. Find your name key

Can be found on the second page of your Eversource electric bill, just below the blue and green box that contains your service address.
Find your Service Reference number
Account type
Medium and large commercial or industrial customers interested in enrolling should contact customer support to verify account eligibility.

Please include an email address to receive a receipt of this request for your records.
Please include the phone number we should use if we need to contact you about this request.