Customer Support
If you have specific questions about the program, please review the FAQ. Many common questions are answered there.
Enroll | Call customer support: 1-844-483-5004, or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065 |
Change your program option | Submit your request online, or… Call customer support: 1-844-483-5004, or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065 |
Opt out | Opt out online, or… Call customer support: 1-844-483-5004, or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065 |
Submit your tax-exemption documentation | Tax-exempt organizations must submit valid tax-exemption documentation to each program supplier to maintain their tax-exempt status in the Natick Electricity Aggregation program. Information about where to submit your documentation is available here. |
If you do not see your answer in the FAQ, please feel free to contact Natick’s program consultants by email, phone, or using the form below:
Email: natick@masspowerchoice.com
Phone: 1-844-483-5004