Customer Support

If you have specific questions about the program, please review the FAQ. Many common questions are answered there.

Enroll Call customer support: 1-844-483-5004, or…
Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Change your program option Submit your request online, or…
Call customer support: 1-844-483-5004, or…
Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Opt out Opt out online, or…
Call customer support: 1-844-483-5004, or…
Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Submit your tax-exemption documentation Tax-exempt organizations must submit valid tax-exemption documentation to each program supplier to maintain their tax-exempt status in the Natick Electricity Aggregation program. Information about where to submit your documentation is available here.

If you do not see your answer in the FAQ, please feel free to contact Natick’s program consultants by email, phone, or using the form below:

Email: natick@masspowerchoice.com
Phone: 1-844-483-5004

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