Customer Support

Enroll	Call the Town’s consultants: 1-844-241-8598, or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Upgrade to Nantucket PowerChoice Green or switch back to Nantucket PowerChoice	Change your option online or… Call the Town’s consultants: 1-844-241-8598 or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Opt out	Opt out online or… Call the Town’s consultants: 1-844-241-8598 or… Call the program’s electricity supplier, Direct Energy: 1-866-968-8065
Submit your tax-exemption documentation	Tax-exempt organizations must submit valid tax-exemption documentation to each program supplier to maintain their tax-exempt status in the Nantucket PowerChoice program. Information about where to submit your documentation is available here.

If you have questions about how the program works or you need help talking to the electricity supplier, please feel free to contact either of the following:

Lauren Sinatra, Energy Coordinator
Town of Nantucket
2 Fairgrounds Road, (PLUS Department)
Nantucket, MA 02554
Lsinatra@nantucket-ma.gov
Office: 508-325-5379

Customer support through the Town’s consultants:
nantucket@masspowerchoice.com
1-844-241-8598

You may also submit your question to our Town consultants using the form below.

Enrollment

All new National Grid Basic Service electricity accounts in Nantucket will be automatically enrolled in Nantucket PowerChoice.

If your account will not be automatically enrolled and you wish to participate:

Call the Town’s consultants at 1-844-241-8598.

Have your National Grid electricity bill in your hand.