Frequently Asked Questions

Have a question about the program and how it will impact you? See below for additional resources where you can learn more and for a list of frequently asked questions and answers.

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If you still don’t see what you’re looking for, please feel free to contact Greenfield’s program consultants for customer support.

What is the Greenfield Light & Power Program?

The program is a municipal electricity aggregation.

Eversource is responsible for electricity delivery in Greenfield. In addition, Eversource is typically your electricity supplier, and they pass the cost of the electricity itself, known as electricity supply, along to you. This is called Basic Service.

The Greenfield Light & Power program is an alternative to Basic Service called electricity aggregation. Electricity aggregation is a form of group purchasing in which a town selects an electricity supplier on behalf of its residents and businesses. The goal is to negotiate the best price possible for everyone for the electricity supply portion of their electric bill.

With Greenfield Light & Power, Eversource delivers electricity to Greenfield, but Greenfield chooses its own electricity supplier through a public RFP process.


What will my electricity supply price be?

Your price will depend on which option you choose. The program prices for January 2019 – January 2021 meter reads are as follows:

  • Standard Option (default program offering): 10.565 ¢/kWh –  residential, small business and medium & large business customers
  • Local Green Option: 11.516 ¢/kWh –  residential, small business and medium & large business customers


How do I benefit from the Greenfield Light & Power Program?

You benefit in four ways:

  • Predictability: Greenfield has negotiated a contract with Direct Energy Services, LLC on your behalf, with guaranteed rates through January of 2021.
  • Choice: The program provides two alternatives to Eversource’s Basic Service and to other electricity supply offers in the marketplace.
  • Renewable energy, cost effectively: Your electricity is powered by 100% renewable energy.
  • Transparency: The program is a Town-vetted option with no hidden fees. You may opt out at any time with no penalty. All program terms are public. Electricity prices are fixed by contract, known in advance, and posted.
How long will the program last?

The aggregation will last as long as Greenfield wishes it to. The individual contracts that Greenfield signs with electricity suppliers are of varying lengths. When the current contract ends, Greenfield can establish a new contract for electricity supply, or it can end the program and return participants to Eversource Basic Service.

How do I participate in the program?

If you a new electricity account from Eversource, you do not need to do anything to participate in the Greenfield Light & Power Program. All eligible Eversource Basic Service customers will be automatically enrolled in the program. You will receive a notification letter in the mail prior to being enrolled, and you will be able to opt out of the program before enrollment if you wish.

If you have an existing electricity account and wish to enroll in the program, you may do so by calling customer support with Greenfield’s program consultants at 1-844-483-5004. Before calling, we recommend that you check your supplier agreement carefully for minimum contract length or early termination penalties.

What changes with this program?

After program enrollment, you will see two changes on your Eversource electric bill:

  • Your electricity supply price will change to the program price.
  • You will see Direct Energy  listed instead of Basic Service on the Supplier Services portion of your bill.

Everything else will remain the same. You will receive your bill from Eversource, you will pay Eversource, and you will call Eversource when your power goes out. If you are eligible for a low-income discount, that will also be unaffected by your participation in the program. If you have net metering from solar panels on your roof, your net metering credits will continue to appear on your bill, and they will continue to be calculated based on the Eversource Basic Service rate.


What if the Eversource Basic Service price falls below the program price?

Eversource Basic Service prices change every six months or less, depending on what kind of customer you are. As a result, it is likely that for some months, the Basic Service price will fall below the program price. Savings cannot be guaranteed compared to Eversource’s Basic Service price. 

You are free to opt out of the program at any time and return to Eversource’s Basic Service with no fee or penalty.

Who is eligible to participate?

All metered electricity customers within the geographic boundaries of Greenfield are eligible to participate. All new Eversource Basic Service customers are automatically enrolled shortly after they establish an electricity account with Eversource, unless they choose to opt out of the program.

I have signed my own contract with an electricity supplier. Will I be enrolled in the program?

If you sign a contract with an electricity supplier before being enrolled in the program, you will not automatically be enrolled in Greenfield Light & Power.

However, you are welcome to participate.

If you would like to participate, we recommend that you first check the terms of your existing electricity supply contract. Many include minimum enrollment periods and early termination fees. After checking, if you wish to join the program, call customer support with Greenfield’s program consultants at 1-844-483-5004 and ask to join.

Do I have to participate?

No. You may choose not to participate. This is called opting out. There is no penalty for opting out. You may do so at any time. If you opt out, you will continue with or be returned to Eversource Basic Service.

You may opt out at any time by calling Direct Energy at 1-866-968-8065 or by opting out online.

Who do I call if my power goes out?

Call Eversource if your power goes out, as always. Eversource will read meters, maintain distribution and transmission lines, and provide customer service. Eversource’s customer support number is 1-877-659-6326.

Someone called / came to my door / sent me something in the mail. Is it from this program?

With the exception of the initial notification letter that is sent in an envelope bearing the Town seal, you will receive no marketing communications from the program.

Neither Eversource nor the Greenfield Light & Power program will ever call or solicit customers at the door or through mailings to switch your electricity company.

Some electricity supply companies represent themselves as the utility company and promise savings, but both Eversource and the Town cautions customers to understand the terms, costs and details of any offer before giving out your account number. If it seems too good to be true, it often is.

Because all electricity customers receive their bill from Eversource, it can be confusing to know who is supplying your electricity. Your supplier is listed halfway down the first page of your Eversource bill on the right. If you see Direct Energy listed as your supplier, you are enrolled in the Greenfield Light & Power program.

Will I receive a second bill?

No. Eversource will bill you for your electricity. This is the only electricity bill you will receive as a participant in Greenfield Light & Power.

Will I receive a lower quality of service if I participate in this program?

No. Eversource’s quality of service to you will be unaffected by your participation in Greenfield Light & Power. The reason is because Eversource does not profit from the supply charges on your electric bill. They pass the electricity supply charges along to you with no markup. They make their profit from the distribution charges. As a result, they have no preference whether they are your supplier or Greenfield chooses a supplier for you.

I am currently under budget billing / eligible for a low-income discount. Will this change?

If you are eligible for any discounts from Eversource, those will be unaffected by your participation in Greenfield Light & Power.

However, If you participate in budget billing, that does not continue if you participate in Greenfield Light & Power.

I have solar panels on my property. If I join the program, will I continue to receive net metering credits?

Yes. Net metering will work the same way if you participate in the program. Your net metering credits from your solar panels will continue to appear on your Eversource bill and will continue to be calculated based on the Eversource Basic Service price.