|Electricity supplier transition information:
The Cambridge Community Electricity Program contract with Agera Energy will end in January. At that time, the program will transition to a new electricity supplier. If you are currently enrolled in the program, your account will be automatically moved to the new electricity supplier. Information about the new supplier and new pricing will be available soon.
Agera Energy is no longer able to enroll new participants into the program or change your account from one program option to another.
Welcome to the Cambridge Community Electricity program, a City electricity program that increases the amount of renewable energy in your electricity and offers the potential for savings on the supplier services portion of your Eversource electric bill.
The program is an electricity aggregation, a form of group purchasing in which a city or town uses the bulk buying power of the entire community to negotiate an electricity supply price for everyone. With the Cambridge Community Electricity program, Eversource will continue to deliver electricity to Cambridge, but the City will now use a competitive bid process to choose its own electricity supplier. Cambridge has signed an 18-month contract with Agera Energy that will be in effect from July 2017 meter reads until January 2019 meter reads.
New clean-energy choices
The program offers two cleaner-energy alternatives to Eversource Basic Service and to electricity supply offers in the marketplace:
- Standard Green: The default offering. Provides 25% more solar energy than required by the state, all coming from projects located in or near Cambridge. Eversource Basic Service customers will be automatically enrolled in Standard Green.
- 100% Green: An option. Provides 100% renewable energy, all from renewable energy projects located in New England (100% Massachusetts Class I Recs). You may choose 100% Green by calling Agera Energy at 1-888-589-7790.
Participating in the program
All Eversource Basic Service customers will be automatically enrolled in the Cambridge Community Electricity program, unless they choose to opt out.
At program launch in July 2017, all existing Eversource Basic Service customers were automatically enrolled into the program unless they chose to opt out. Accounts that already had an agreement with a different electricity supplier were not automatically enrolled. If your Eversource electric bill shows Agera Energy is your electricity supplier, you have been enrolled in the program.
If you were not automatically enrolled and wish to join the program:
- Please call Agera Energy at 1-888-589-7790 and ask to be enrolled. Be sure to have your Eversource bill in your hand when you call.
If you have a new Eversource electricity account in Cambridge and wish to be enrolled:
- New Eversource electricity account holders will receive a letter in the mail about the program one to two months after opening the account. You will have 30 days from the mailing date of the letter to opt out of the program before enrollment. If you do not opt out, your account will be automatically enrolled after that 30-day period has completed. If you would prefer to be enrolled sooner, please call please call Agera Energy at 1-888-589-7790 and ask to be enrolled. Be sure to have your Eversource bill in your hand when you call.
What changes with the program
If you participate, you will see two changes on your Eversource electric bill beginning the month after you enroll:
- Agera Energy will be listed as your electricity supplier
- The program price will be used to calculate the supplier services portion of your bill.
Otherwise, your primary relationship for electricity will remain with Eversource. This means:
- You will continue to receive one bill from Eversource. This is the only electric bill you will receive as a participant in the program.
- You will continue to call Eversource if your power goes out. Eversource will continue to deliver electricity, restore service after an outage, and maintain the poles and wires.
- If you receive net metering credits on your Eversource bill from solar panels, those will continue to be calculated on the Eversource Basic Service rate, not on the program rate.
- If you are eligible for a low-income discount, you will continue to receive that discount.
If you do not wish to participate
You may opt out of the program before being automatically enrolled or any time after enrollment with no penalty. If you choose to opt out, Eversource will continue to be your electricity supplier, and the supplier portion of your electric bill will remain on the Eversource Basic Service rate.
You may opt out online or by calling Agera Energy at 1-888-589-7790.
An important note about savings: The program price is currently lower than Eversource Basic Service. However, the program price is fixed, while Eversource supply prices fluctuate. As a result, the program price may not always be below Eversource. The program goal is to deliver savings when compared with the average of Eversource’s changing prices.
If You Receive a Personal Call or a Visit about Your Electricity
That person does not represent the City of Cambridge or the Cambridge Community Electricity Program. The City is not knocking on doors or making individual sales phone calls. The City sends a single letter to residents and businesses eligible for automatic enrollment with detailed program information. That letter includes the City seal and City Manager Louis DePasquale’s name at the end.
If you receive a call or a visit from someone who wants to discuss your electricity, here are three things to keep in mind:
- The person you are speaking with is not associated with the City of Cambridge or the Cambridge Community Electricity program.
- You should treat your Eversource account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
- You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.