Frequently Asked Questions

National Grid and Eversource deliver electricity to Bellingham. They also typically act as your electricity supplier by purchasing electricity for you (known as electricity supply). This is called Basic Service.

The Bellingham Power Choice program is an alternative to Basic Service called electricity aggregation. Electricity aggregation is a form of group purchasing in which the electric utilities continue to deliver electricity to Bellingham, but the Town selects its own electricity supplier.

The program offers two options. The Agera Energy contract ends in December 2018. The price for each under the Agera Energy contract is:

• Power Choice Standard is 11.50 ¢/kWh for all customers/rate classes. This offering meets minimum state renewable energy requirements, just like Basic Service, and is the default program offering. New National Grid and Eversource Basic Service customers in Bellingham are automatically enrolled in Power Choice Standard.
• Power Choice Green is 11.52 ¢/kWh for all customers/rate classes. This offering is an option that provides 100% green energy, and includes 33% from new renewable energy projects in New England.

The Direct Energy contract begins in December 2018. The price for each under the Direct Energy contract is:

• Power Choice Standard is 11.24 ¢/kWh for all customers/rate classes. This offering meets minimum state renewable energy requirements, just like Basic Service, and is the default program offering. New National Grid and Eversource Basic Service customers in Bellingham are automatically enrolled in Power Choice Standard.
• Power Choice Green is 11.51 ¢/kWh for all customers/rate classes. This offering is an option that provides 100% renewable electricity, with a focus on renewable electricity generated in New England.

The program goal is savings, but savings cannot be predicted or guaranteed. The program price is fixed for 24 months, while National Grid and Eversource fixed Basic Service prices change every six months for residential and small business customers and every three months for medium and large business/industrial customers. The program price may not always be below your utility’s price. The program goal is to deliver savings when compared with the average of National Grid’s and Eversource’s changing rates. Savings will apply only to the supply portion of your bill. The delivery charges will be unaffected.

As long as Bellingham decides it is providing value. The contract with Direct Energy runs through December 2020 meter reads. When that contract ends, Bellingham can either sign a new electricity supply contract and extend the program, or end the program. While the Town’s intention is to continue the program, if the Town decides to end the program, the Town will make an announcement, and all active participants will be seamlessly transitioned to their utility’s Basic Service offering.

All metered electricity customers within the geographic boundaries of Bellingham are eligible to participate. All new National Grid and Eversource Basic Service customers in Bellingham are automatically enrolled.

If you have already signed a contract with an electricity supplier, you will not automatically be enrolled in the program, but you are invited to participate.

We recommend that you first check the terms of your existing electricity supply contract. Many include minimum enrollment periods and early termination fees.

To join the program, call the program electricity supplier, Direct Energy, at 1-866-968-8065 and ask to be enrolled in the Bellingham Power Choice program.

You may choose not to participate, and you may leave the program after you join. This is called opting out.

There is no penalty for opting out. You may do so at any time.

If you opt out, you will be placed on Basic Service with your utility.

You may opt out at any time online or by calling the program’s electricity supplier, Direct Energy, at 1-866-968-8065.

National Grid customers: Call National Grid as always. National Grid will continue to deliver your electricity and maintain the poles and wires.

Eversource customers: Call Eversource as always. Eversource will continue to deliver your electricity and maintain the poles and wires.

No. Your utility (National Grid or Eversource) will continue to bill you for your electricity. This is the only electricity bill you will receive as a participant in Bellingham Power Choice.

No. The quality of service to you will be unaffected by your participation in Bellingham Power Choice. The reason is because the utility does not profit from the supply charges on your electric bill. They pass the electricity supply charges along to you with no markup. They make their profit from the distribution charges. As a result, they have no preference whether they choose your supplier or Bellingham does.

National Grid and Eversource Basic Service prices change every six months or less, depending on what kind of customer you are, while the program price is typically fixed for a longer period of time. As a result, it is likely that for some months, the Basic Service price for your utility will fall below the program price. The program goal is to beat the average of the changing Basic Service prices.

If the Basic Service price does fall below the program price, you are free to opt out of the program and return to Basic Service.

For budget billing:

• National Grid customers will retain budget billing on both supply and delivery charges if they participate in Bellingham Power Choice.
• Eversource customers will lose budget billing on supply charges as a participant in Bellingham Power Choice, but budget billing will continue on delivery charges.

For low-income discount customers:

Both National Grid and Eversource customers that receive the low-income discount will continue to receive that discount as a participant in Bellingham Power Choice. The discount will be unaffected by your participation in the program.

Yes. Net metering will work the same way if you participate in the program. Your net metering credits from your solar panels will continue to appear on your National Grid or Eversource bill and will continue to be calculated based on your utility’s Basic Service price.

No. Municipal electricity aggregation has been building momentum across Massachusetts. More than 125 communities in Massachusetts are now pursuing electricity aggregation.

No. If you are an active program participant, your account will be automatically enrolled into the new electricity supply contract, and you will be enrolled in your current program option.

If you previously opted out of the program, you will remain opted out. You do not need to opt out again. However, if you would like to enroll in the program with the new contract, you may do so. Please contact customer support for more information.