Frequently Asked Questions

What is electricity supply?

Electricity service has two parts, delivery and supply. Electricity delivery is the process of bringing electricity to you along wires. Electricity supply is the electricity itself. National Grid is responsible for electricity delivery in Webster. In addition, National Grid typically chooses the electricity supplier and passes that cost along to customers. This is called National Grid Basic Service.

Within the Webster PowerUp program, National Grid will continue to deliver the electricity but will no longer choose the electricity supplier. Instead, Webster will choose an electricity supplier for Town residents and businesses through a competitive bid process.

How much money will I save?

It is not possible to predict how much money you will save. Savings will depend on a number of different factors, such as:

  • The rates that are included in the responses to the RFP (request for proposals) that Webster will issue for an electricity supplier
  • What type of customer you are (residential vs. commercial)
  • How much electricity you consume

In other communities, average customer savings have ranged between approximately $20 and $70 a year.

Savings will appear only on the supply portion of your bill. Delivery charges will be unaffected by the aggregation.

What will change with this program?

You will see two changes as a result of participating in the Webster PowerUp program:

  • On the Supplier Services portion of your National Grid electricity bill, you will see the program supplier listed instead of Basic Service.
  • The rate that is used to calculated the supply portion of your National Grid electricity bill will change from National Grid’s Basic Service rate to the rate that Webster has negotiated with the selected supplier.

Otherwise, everything else will remain the same. You will continue to receive your bill from National Grid, you will continue to pay National Grid, and you will continue to call National Grid when your power goes out.

If you are eligible for any discounts from National Grid, those will be unaffected by your participation in this program.

Do I have to participate?

No. All National Grid Basic Service customers will be automatically enrolled. But you do not have to participate in the program if you do not want to.

After the electricity contract is signed, you will have three ways to opt out before the program begins: 1) You will receive a letter in the mail notifying you of your right to opt out of the program. You may opt out by signing and returning the postcard that accompanies that letter. 2) You may opt out by calling the customer service number for the selected electricity supplier. 3) You may opt out online.

After the program begins, you will have two ways to opt out: 1) You may opt out by calling the customer service number for the selected electricity supplier. 2) You may opt out online.

You may opt out of the program at any time with no penalty or fee.

I have signed my own contract with an electricity supplier. Will I be enrolled in the program?

No. If you have already signed a contract with an electricity supplier, you will not automatically be enrolled in the program. However, you are welcome to join.

If you would like to participate in the Webster PowerUp program, we recommend that you first check the terms of your existing electricity supply contract. Many include minimum enrollment periods and early termination fees.

To participate in the program, you can call the customer service number of the selected electricity supplier.

Will I still be a National Grid customer?

Yes. National Grid will remain your electric utility. The Webster PowerUp program will impact the supply portion of your National Grid bill, but National Grid will continue to deliver your electricity, bill you, and address power outages, the same as always.

Who do I call when the power goes out?

National Grid will continue to deliver your electricity and maintain the polls and wires. Call National Grid if your power goes out, as always.

Will I receive a second bill?

No. National Grid will continue to bill you for your electricity, and this is the only electricity bill you will receive as a participant in the program.

Will National Grid provide me with a lower quality of service because I participate in this program?

No. National Grid’s quality of service to you will be unaffected by your participation in the program. The reason is because National Grid does not profit from the supplier services part of your electric bill. They pass the electricity supply charges along to you with no markup. They make their profit from the distribution charges. As a result, they are indifferent to whether they choose your supplier or you choose your supplier.

What if National Grid's price falls below the program price?

The program price will be set for a fixed period of time by a contract. National Grid’s prices change every six months or less, depending on what kind of customer you are. As a result, it is very likely that for some months, the program price will be higher than the National Grid price. The program goal will be to beat the average of National Grid’s changing prices over the duration of the electricity supply contract.

However, if the National Grid price does fall below the program price, you are free to opt out of the program for no penalty or fee. If you choose to opt out, you will be returned to National Grid Basic Service.

How long will the program last?

Until the aggregation is formally discontinued by the Town, the program will remain in place. However, a specific electricity supply contract lasts for a set amount of time. The Town will establish a contract with an electricity supplier for a duration of time that provides the best possible value for the town. When that contract is finished, the Town will issue an RFP for a new contract. Existing program participants would continue their enrollment in the program automatically under the new contract. If, when one contract ends, the Town chooses not to issue another RFP and sign a new electricity supply contract, all program participants will be returned to National Grid Basic Service.

I am currently eligible for budget billing / a low-income discount from National Grid. Will this change?

No. If you are eligible for budget billing or for any discounts from National Grid, those will unaffected by your participation in the program.

I have solar panels on my property. If I join the program, will I continue to receive net metering credits?

Yes. Net metering will work the same way if you participate in the program. Your net metering credits from your solar panels will continue to appear on your National Grid bill and will continue to be calculated based on National Grid’s Basic Service price.

Will I be enrolled if I am on National Grid's Do Not Call list?

No. If you have added your name to National Grid’s Do Not Call list, your account will not receive any mailings about the program, and your account will not be automatically enrolled. But you may participate if you wish. To participate, you will need to contact the electricity supplier that the Town selects and ask to be enrolled.

Is Webster the only community in Massachusetts creating this kind of program?

No. Municipal electricity aggregation has been building momentum across Massachusetts. Webster will be joining more than 100 other Massachusetts communities that already have active aggregations, communities such as Salem, Natick, Chelmsford, Swampscott, Greenfield, Westborough, the communities of the Cape, and many others.