Webster PowerUp

The Town of Webster is developing a plan for an electricity aggregation program called the Webster PowerUp program.

Electricity aggregation is form of group purchasing in which a city or town selects an electricity supplier on behalf of its residents and businesses.

This means National Grid will continue to deliver electricity to Webster, but Webster will now use a competitive bid process to choose its own electricity supplier. Your National Grid bill will show a change in electricity supply charges, but delivery charges will be unaffected.

Program benefits will include:

  • Cost savings: The program goal is to beat the average of National Grid’s changing Basic Service summer and winter rates
  • Price stability: The program will seek to provide a steady, year-round price for electricity supply without the seasonal volatility of Basic Service prices
  • Choice: The program provides an alternative to National Grid’s Basic Service and to other electricity supply offerings in the marketplace. Additionally, a green option will give you a choice in how much renewable energy is included in your electricity supply
  • Transparency: The program will provide a vetted, transparent alternative to Basic Service with public terms and no hidden costs or fees

What you will see and experience

National Grid Basic Service customers, both residential and commercial, will be automatically enrolled. If you have already established your own contract with an electricity supplier, you will not be automatically enrolled, but you may choose to join the program if you wish.

As a program participant, you will see two changes on your National Grid electricity bill:

  1. A new price for the electricity supply portion of your bill
  2. The name of the electricity supplier selected by the town in place of National Grid Basic Service

What will not change:

  • You will continue to receive one bill from National Grid
  • National Grid will continue to deliver electricity, restore service after an outage, and maintain the poles and wires
  • Net metering will remain the same
  • Budget billing and low-income discounts will remain the same

If you do not wish to participate

If you do not wish to participate in Webster PowerUp, you will have the freedom to opt out of the program before it launches and remain with National Grid Basic Service. After program launch, you may opt out at any time with no penalty. Details on opting out will be provided closer to program launch.

Program implementation schedule

The Webster PowerUp program plan is on its way through the regulatory approval process. It must be reviewed by the Massachusetts Department of Energy Resources (DOER) and by the Massachusetts Department of Public Utilities (DPU). Their approval will allow the program to move forward and is expected to take several months to obtain. With that review in hand, the Town can issue an RFP for an electricity supplier and move toward program launch.

Program details such as price, supplier, and contract duration will be determined when the electricity supplier contract is signed. Approximately one month before program launch, program details will be publicized through a community education effort, which will include:

  • An informational letter – mailed to every eligible participant. This letter will include details on pricing, renewable energy content, and how to opt out.
  • Detailed information on the program web page
  • Public information sessions
  • Customer support by phone and email

Learn more

To learn more now, read the draft aggregation plan (PDF) and the FAQ. Additional questions can be submitted through the customer support page.