Frequently Asked Questions

See below for a list of frequently asked questions and answers. If you still don’t see what you’re looking for, please feel free to contact the City’s program consultants for Customer Support.

What is the Newton Power Choice program?

Newton Power Choice is a municipal electricity aggregation, a form of group electricity purchasing.

Typically, your electric utility provides two sets of services to you:

  1. They deliver your electricity (Massachusetts electric utilities are electricity delivery companies only). Delivery services appear on your bill as Delivery charges.
  2. They also supply your electricity, which means they buy electricity for you and pass the cost along to you. The cost of the electricity they buy for you appears on your bill as Supply charges.

But in Massachusetts, there are actually three ways to purchase your electricity:

  • Your utility can do it for you, as just described. This is called Basic Service, and this is how most people buy their electricity.
  • You can sign a contract with an electricity supplier yourself. You may have received offers in the mail or over the phone.
  • Your municipal government can sign a contract with an electricity supplier on your behalf. This third option is municipal electricity aggregation, and this is what the Newton Power Choice program is.
What is a municipal electricity aggregation?

A municipal electricity aggregation, such as the Newton Power Choice program, is a group purchasing program for electricity.

In an aggregation, the City uses the bulk purchasing power of the entire community to select an electricity supplier and to negotiate both the amount of renewable energy in the electricity and the price.

If you participate in the program, Eversource will continue to deliver your electricity, but the company chosen by the City will appear on your Eversource bill as your electricity supplier. Also, the price that the City negotiates will be used to calculate the Supply charges on your Eversource electric bill.

Newton Power Choice provides an alternative both to Eversource’s Basic Service pricing and to other electricity supply offers in the marketplace.

What will change with this program?

You will see two key changes as a result of participating in the Newton Power Choice program:

  1. On the Supply portion of your Eversource electric bill, you will see the Newton Power Choice supplier listed as your electricity supplier instead of Eversource
  2. The price that is used to calculate the Supply portion of your Eversource bill will change from the Basic Service price to the price for the program option you are enrolled in.

Additionally, the amount of renewable energy that you receive may change, depending on which program option you choose.

Otherwise, everything else will remain the same. You will continue to receive your bill from Eversource, you will continue to pay Eversource, and you will continue to call Eversource if your power goes out.

If you are eligible for any discounts from Eversource, those will be unaffected by your participation in this program.

Why is Newton launching this program?

The primary goal of Newton Power Choice is to increase the amount of renewable energy integrated into the electricity used by all Newton electricity customers who are on Eversource’s Basic Service at a favorable and stable price.

Massachusetts state law already requires that a minimum amount of renewable energy be included in all the electricity sold in the state. The standard renewables level for Newton Power Choice includes 46% additional renewable energy over and above the state required minimum, for a total of 60% renewable electricity.

In addition to providing more renewable electricity in the standard offering, the program also provides choice. In addition to the Standard Offering, program participants can also choose from two program options:

  • 100% Green, which provides 100% renewable electricity
  • Basic, which provides the program benefits of price stability and consumer protections but includes no additional renewable electricity beyond the minimum amount required by state law
Why is a stable electricity supply price important?

Having a stable price for the supply part of your Eversource electricity bill can protect you from the seasonal price increases that occur when you have Eversource’s Basic Service. When Eversource is your electricity supplier, the price that is used to calculate the supply charges on your Eversource bill changes every 6 months for residential and other small customers, and it changes more frequently for larger commercial customers.

Having a stable price for the supply part of your Eversource electricity bill can also provide a predictable alternative to the variable prices offered by some commercial electricity supply offers. Some commercial electricity supply offers will provide a stable price for a few months, but then the price will vary monthly.

The Newton Power Choice price is fixed for 22 months from March 2019 through January 2021. When the City signs a new contract and the price changes, the City will announce the new price publicly before it takes effect.

How do I join the program?

You may be automatically enrolled. All Newton electricity customers on Eversource’s Basic Service – meaning most Newton electricity customers – will be automatically enrolled in the program with their March 2019 meter reads and will see program prices on their April 2019 bills.

  • Anyone eligible for automatic enrollment will receive a letter from the City in January 2019 with program details and information about how to opt out.

However, If you have your own contract with an electricity supplier (in other words, if you are not on Eversource’s Basic Service), you will not be automatically enrolled in the program. You will be able to join the program by calling the program’s electricity supplier. If you would like to be added to an enrollment waiting list and then called back once the program’s electricity supplier is fully engaged, please contact customer support.

What is the difference between Eversource and an electricity supplier?

Eversource is Newton’s electric utility. They are your electricity delivery company. That means Eversource is responsible for delivering electricity to you, for maintaining the poles and wires, and for addressing power outages. Eversource charges you for these services on the Delivery portion of your electricity bill. Eversource does not generate electricity.

An electricity supplier is a company that buys electricity for you from electricity generators or from electricity brokers.

  • For most electricity customers, their utility is also their electricity supplier. When they are your supplier (i.e., when you are on Eversource’s Basic Service), your electricity bill will indicate that is the case.
  • You may also choose your own electricity supplier. If you do, the name of that company will appear on your Eversource bill as your electricity supplier, and the rate you negotiated with them will be used to calculate the Supply charges on your bill.
  • In Newton Power Choice, the City chooses an electricity supplier on your behalf. The name of that company will appear on your Eversource bill as your electricity supplier, and the rate the City has negotiated with them will be used to calculate the Supply charges on your bill.
What is the minimum amount of renewable energy in electricity required by state law?

The minimum amount increases every year. For 2019, Massachusetts state law requires that 14% of your electricity comes from newer renewable energy projects in New England.

In addition, state law requires the inclusion of a minimum amount of renewable energy from older renewable energy projects in New England, as well as from some other energy sources that are considered highly efficient but not renewable.

For more information, visit the Massachusetts Department of Energy Resources page on compliance information for the Renewable Portfolio Standard.

Why should I opt up to 100% renewable electricity?

The 100% Green option provides 100% renewable electricity, all generated by renewable energy projects in New England.

Choosing this option means making a significant commitment to sustainability and to the New England economy.

Every time you pay your electric bill, you will make the strongest commitment possible to:

  • Addressing climate change and improving local air quality by limiting greenhouse gas emissions and other pollutants created from generating electricity with fossil fuels. Electricity generated from renewable sources, such as the sun and wind, does not create the greenhouse gases that cause climate change and does not pollute the air.
  • Encouraging the development of additional local renewable energy projects by creating additional demand for the electricity generated by those projects.
  • Supporting local businesses and local jobs by buying all of your electricity from New England-based projects.

 

I received a call/visit/letter in the mail about my electric bill. Is it from the City or this program?

Newton Power Choice will send out one letter about the program just before program launch. That letter will include the Newton Power Choice logo, the City seal, and the Mayor’s name at the bottom. If the letter you received does not include all three items, it is not from the City and does not represent the City program.

Please note that if Eversource is your electricity supplier and you receive a letter about the program in the mail, you will be automatically enrolled in the program unless you choose to opt out. 

You do not need to provide additional information to participate. Any person or company who asks for additional information when they market their program to you does not represent Newton Power Choice.

If you receive a call or a visit from someone who wants to discuss your electricity  bill, keep these two things in mind:

  • You should treat your Eversource account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
  • You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.
Does this program replace Eversource as my electric utility?

No. Eversource will remain the electric utility for Newton and will continue to deliver your electricity, and your primary relationship for electricity will remain with Eversource.

Newton Power Choice will change the supplier on your Eversource bill, and it will change the rate that is used to calculate the Supply charges on your Eversource bill. But your bill will continue to come from Eversource, and Eversource will continue to be your electric utility.

What will my electricity supply price be through the program?

Newton Power Choice offers three options:

  • Standard offering: 11.34 cents/kWh
  • 100% Green: 11.75 cents/kWh
  • Basic: 10.87 cents/kWh

The Standard Offering is the default program offering. You will be enrolled in the Standard Offering unless you request one of the other options.

Will I know the program price and the price of each program option before I am enrolled?

Yes. If you are an Eversource Basic Service customer, you will receive a letter in the mail with program information, including pricing, before being enrolled. The letter will include program price information as well as Eversource’s current Basic Service prices.

Note that you cannot know the Eversource Basic Service price beyond the current 6-month period for which Eversource purchases Basic Service Supply.

How long will the program last?

The program itself will last as long as the contract for electricity supply that the City enters into. The current contract is for 22 months, until January 2021. At that point, the City can continue the program by signing a new electricity supply contract, or it can end the program and return all participants to Eversource’s Basic Service. The City’s intention is to continue the program, but the City will make an announcement about its decision either way at that time.

All program participants have the right to opt out of the program at any time with no fee or penalty.

Do I have to participate?

No. Participation is not required. There is no penalty for opting out. You may do so at any time. You may opt out of the program before being enrolled, and you may opt out any time after enrollment. If you opt out, the supply portion of your bill will remain on Eversource’s Basic Service rate.

Information about how to opt out will be made available in January 2019.

I have already signed my own contract with an electricity supplier. Can I participate?

Yes. If you have already chosen an electricity supplier, you will not automatically be enrolled. However, you will be able to join the program by calling the program’s electricity supplier. If you would like to be added to an enrollment waiting list and then called back once the program’s electricity supplier is fully engaged, please contact customer support.

Who do I call if the power goes out?

Call Eversource if your power goes out, as always. Eversource will continue to deliver your electricity and maintain the polls and wires.

Will I receive a second bill?

No. Eversource will continue to bill you for your electricity, and this is the only electricity bill you will receive as a participant in Newton Power Choice.

Will Eversource provide me with a lower quality of service because I participate in this program?

No. Eversource’s quality of service to you will be unaffected by your participation in Newton Power Choice. Eversource does not profit from the supply charges on your electric bill. They make their profit from delivery charges. As a result, they have no preference whether they choose your electricity supplier or Newton does.

What if Eversource's price falls below the program price?

The Newton Power Choice price is fixed until January 2021. However, Eversource’s Basic Service prices change every 6 months for residential and small business customers, and every 3 months for medium and large business customers. As a result, it is likely that for some months, the Eversource price will fall below the price of the Newton Power Choice program Standard Offering.

Newton Power Choice cannot guarantee that it will beat Eversource’s Basic Service price at all times, or even the average Eversource price. The program goal is to beat the average of the changing Eversource prices, although there is no guarantee that it will do so.

Program participants are free to opt out at any time and return to Eversource’s Basic Service. Information about how to opt out will be available in January.

I am currently eligible for the low-income rate from Eversource. Will this change?

No. If you are eligible for a low-income discount from Eversource, it will be unaffected by your participation in the program.

I have budget billing from Eversource. Will this change?

Yes. Budget billing is a service from Eversource in which your bill is the same amount every month, regardless of how much electricity you use. If you participate in Newton Power Choice, budget billing will no longer apply to the Supply portion of your Eversource bill. If paying exactly the same amount every month is important to you, you should opt out of the program. Information about how to opt out will be made available in January.

I have solar panels on my property. If I join the program, will I continue to receive net metering credits?

Yes. Net metering will work the same way if you participate in the program. Your net metering credits from your solar panels will continue to appear on your Eversource bill and will continue to be calculated based on Eversource’s Basic Service price, not the program price.

Is Newton the only community in Massachusetts implementing this kind of program?

No. Municipal electricity aggregation has been building momentum across Massachusetts. Newton will join more than 125 other Massachusetts communities that already have aggregations. Recently, these communities have been implementing “green” aggregations like the Newton program, which increase the amount of renewable electricity in the community’s electricity supply beyond the minimum amount that Eversource is required by state law to purchase.