You may choose not to participate in the program. This is called opting out. There is no penalty for opting out, and you may opt out at any time. If you choose to opt out, you will be switched back to Eversource’s Basic Service for your electricity supply.
If you opt out and then wish to opt back into the program, you may do so by calling Direct Energy at 1-866-968-8065, but you are not guaranteed the program price. You may instead receive a market price.
Please use the form below to opt out of the program. Be sure to use the name on the account and the account service address when completing the form.
As an alternative, you may:
- Call Direct Energy at 1-866-968-8065
- Call the customer support with the Town’s program consultants at 1-844-483-5004